Wellbeing for guests. Support for staff.
Team check-in
Housekeeping · 12 joined
Kids' calm-skills club
Hospitality runs on people.
Long shifts and time away from family take a toll guests can feel. Families arrive stressed. In a crisis, the first hour shapes recovery. We help with all three.
Four programmes
Mix and match. Every programme starts with an assessment of your property.
01 · FC-HOS-WFWResort Workforce Wellbeing
For: All colleagues, especially at remote properties and in staff accommodation
- Psychosocial-risk and wellbeing assessment
- Confidential one-to-one support (on-site rotation + online)
- Peer-supporter programme
- Manager training: recognise, respond, refer
- WhatsApp-based confidential support line
- Quarterly anonymised report
Outcomes you can track: Participation, wellbeing scores, retention in pilot teams
02 · FC-HOS-GFWGuest & Family Wellbeing
For: Family guests, kids' clubs, wellness and spa teams
- Finnish-inspired play-based calm-skills and nature-connection sessions
- Teen digital-wellbeing workshops
- Parenting talks and on-request family sessions
- Sensory-friendly programme options
- Kids' club team training
Outcomes you can track: Programme uptake, family-guest feedback, repeat stays
03 · FC-HOS-CRPCrisis Readiness & Psychological First Aid
For: Security, front office, guest relations, duty managers, HR
- Critical-incident psychosocial protocol aligned with your emergency plan
- PFA training based on the WHO guide
- Tabletop exercise
- On-call post-incident psychosocial support
- Referral pathways to licensed local clinicians
Outcomes you can track: Trained duty managers, tested protocol, documented referral pathway
04 · FC-HOS-INCInclusive Hospitality
For: Properties welcoming guests with disabilities, neurodivergent children and older travellers
- Inclusion review of guest journeys
- Disability- and neurodiversity-aware service training
- Quiet-space and sensory-friendly recommendations
- Optional personal-assistant support for guests
Outcomes you can track: Training completed, improvements implemented, guest feedback
The MHPSS pyramid, applied to a resort
Select a layer to read how it works at your property.
01
Safe, dignified basics.
Fair rosters, safe accommodation, rest and connection with family. We review and advise.
Based on the IASC MHPSS intervention pyramid. Most people need the lower layers, and everyone deserves access to all of them.
How we work with a property
01 Assess
2–3 weeks: site visit, staff pulse survey, leadership interviews
02 Design
A tailored MHPSS plan & KPIs
03 Train
Managers, peer supporters, kids' club, security
04 Embed
On-site rotations + online support + WhatsApp line
05 Measure
Quarterly anonymised report & review
Engagement models
Pilot
One property, 3 months: assessment, PFA training, workforce support for two departments, report.
Tailored to your property
Resort Partner
Annual retainer: all four programmes as needed, with quarterly reviews.
Tailored to your property
Destination & Group
Multi-property or destination-wide: shared protocols, a central training academy and group reporting.
Tailored to your property
Why Finlandic Care
Finnish standards
Quality-assured by AvunAvain Oy, a Finnish social-services provider since 2013.
Culturally fluent
Arabic-speaking leadership; programmes adapted to local culture, law and workforce diversity.
Confidential by design
Individual information is never shared with the employer without consent; reports are anonymised and aggregated.
Questions from hotels & resorts
Request a proposal for your property
Tell us a little about your organization. We'll reply within 2 business days with next steps.