Last updated: 4 October 2026
These terms apply when you book and pay for Finlandic Care services online.
Who we are
Finlandic Care is the international, direct-to-customer arm of AvunAvain Oy, a Finnish social-services company (Business ID 3013511-7). Online sessions are sold by AvunAvain Oy as merchant of record, and delivered by Finlandic Care professionals.
What we provide
We provide social care, psychosocial support, coaching, training and consulting. Our approaches are informed by established methods, such as cognitive-behavioural and solution-focused approaches.
We do not provide medical or psychiatric diagnosis or treatment, or psychotherapy. When clinical care is needed, we help you connect with licensed local providers, and we can continue supporting your everyday life alongside it.
We are not an emergency service. If you or someone else is in immediate danger, call your local emergency number: Finland 112 · Egypt 122 (police) / 123 (ambulance) · Saudi Arabia 911 (unified, where available) / 997 (ambulance) · UAE 999 (police) / 998 (ambulance).
Booking and payment
- Prices are shown before you pay, including any applicable taxes, in the currency of your country where available, otherwise in euros.
- Payment is taken securely by Stripe at the time of booking. A booking is confirmed only when we receive confirmation of your payment, and we email you to confirm it.
- The free first conversation needs no payment.
- If you book for a child or teen, you confirm that you are their parent or legal guardian.
Packages
A package buys a number of session credits for one service. Credits are valid for six months from purchase. Unused credits can be refunded pro rata on request.
Changes and cancellations
Our cancellation and refund policy explains how to reschedule or cancel, and when you receive a refund.
Right of withdrawal (customers in the EU)
If you live in the European Union you have a 14-day right to withdraw from a service contract. If you ask us to start your sessions within those 14 days, you confirm this when booking, and you acknowledge that you lose the right of withdrawal once the service has been fully performed. For partly performed services, we refund the part not yet delivered.
Online and home sessions
Online sessions take place through a secure meeting link that we send before the session. For home visits, please make sure an adult is present when the session is with a child, and that the setting is safe for our professional.
Confidentiality
What you share stays between you and Finlandic Care. The only exception is when someone's safety is at serious risk or the law requires us to act, and we always explain this at the start. See our privacy notice and client rights.
Our responsibility
We deliver our services with professional care and skill. We are not responsible for losses that we could not reasonably foresee or for events outside our control. Nothing in these terms limits rights you have under consumer law.
Complaints
Tell us first: hello@finlandiccare.com. We reply within 14 days. Customers in the EU may also use their national consumer-dispute body.
Governing law
These terms are governed by the law of Finland, without limiting the mandatory consumer protections of the country where you live.