Last updated: 4 October 2026
Rescheduling or cancelling a session
Use the Manage booking link in your confirmation email. You don't need an account.
- 24 hours or more before the session: reschedule or cancel free of charge. You receive a full refund, or your package credit is returned.
- Less than 24 hours before the session: we can't offer a refund, and a package credit is used.
- If we have to cancel: you receive a full refund, or a free reschedule if you prefer.
The free first conversation
You can cancel or reschedule your free first conversation at any time.
Packages
- Package credits are valid for six months from purchase.
- You can book your next session from your remaining credits on the manage page.
- Unused credits can be refunded pro rata on request. Write to hello@finlandiccare.com.
How refunds are paid
Refunds go back to the original payment method through Stripe. Depending on your bank, they usually appear within 5 to 10 business days.
Customers in the EU
You also have the statutory right of withdrawal described in our terms of service.